FAQs

Do I need to create an account to place an order?

No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.

Is your site secure?

Yes. All credit card information is encrypted across a secure line. You can learn about the encryption we use by on the Verisign logo, located at your Shopping Cart.

What if I need to change my order after I hit "Submit"?

Once your order is placed, we start working on it right away. Unfortunately this means we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel orders if they have not shipped. Please contact us for assistance.

Will I be charged for making changes to my order?

You will not be charged for making changes to your order, however you may see a "pending authorization" on your bank account until your bank verifies that the funds are available. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped.

How do I know if my order went through?

You will receive an order number via email. Make sure you only click the "Submit" button once to avoid duplicate orders or charges.

Why haven't I received an email regarding my order?

There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

How do I return or exchange something in my order?

In-Store Returns: Bring your store receipt or show your order or shipping confirmation email to your local store and a sales associate will help you process your return.

Returns By Mail: Click here to start your online return process. Winmakati must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt. Please note, we are unable to receive store purchases by mail. Click here to view our full returns/exchange policy.

If I return merchandise, how long will it take to receive my credit?

We will process your credit as soon as we receive your returned merchandise in our warehouse. Please allow 1-2 weeks for processing returns. Typically, the purchase amount will be restored to your credit card anywhere from 24 hours to 7 business days, depending on your financial institution's policy. If you paid for your purchase with a Winmakati gift card, please allow 3-4 weeks for your refund to be placed back on the original gift card used for purchase.

What do I do if something in my order is damaged or missing?

Please contact a Winmakati Personal Shopper right away! Click here to view our returns/exchange policy and instructions.
Winmakati must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt.

Can I back-order an item that is sold out?

No. We experience a fast-paced turnover of styles and need to make room for new merchandise. The good news is that, with very popular items, the product may be reordered. If there's a product you really want, send us an email by clicking here and selecting "Product Questions" from the email options. Include the item name, description and SKU number, if you have it. We'll let you know if and when it's coming back in!