Return Policy
We hope you love what you've ordered, but we know that sometimes things don’t work out:
- Initiate your return within 60 days of the purchase date on your receipt or packing slip.
- If you want to replace an item in a different size or color, we recommend processing a purchase quickly as items do sell out.
- Damaged or missing items? Contact Customer Service for assistance.
- Note that a $6.00 return shipping fee will be deducted from your total return amount.
- Please allow 1-2 weeks for processing returns.
- Online orders purchased with PayPal can now be returned to U.S. stores.
- Please note, if you purchased Winmakati items at another retailer, you’ll need to return the purchase to that retailer.
What's Not Returnable?
- Items not purchased at Winmakati.com or a Winmakati Store (e.g., a third-party reseller, an auction site, etc.).
- Items without a Winmakati Store receipt or a Winmakati packing slip.
- Items with removed tags or items missing their original packaging (e.g., shoe boxes).
- Clearance items or items marked as “Final Sale”.
- For hygienic reasons, these items are “Final Sale”:
- Washed or worn items
- Accessories: earrings and cosmetics
- Intimates: panties and lingerie sets
- Clothing: tights